Refund Policy and Disclaimer

Last updated: 14th September 2025

Refund Policy

At PureSites, every website and template involves time, resources, and custom work. Because of this, refunds are handled under the following conditions:

Website Projects (One-Time Setup + Monthly Plans)

Before Approval/Launch: If you request a refund before your website is approved or launched, we will issue a refund minus a non-refundable setup fee to cover design, branding, and preparation work.
After Approval/Launch: Once a project is approved or launched, refunds are no longer available.
Monthly Maintenance Fees: These are billed for ongoing services (hosting, updates, email, support). They are non-refundable once the billing period has started. Clients may cancel anytime to stop future charges.

All-in-One Subscription Plans

Since these plans include setup as part of the subscription, refunds are not available.
You may cancel anytime to stop future charges.
If you cancel, your website remains live until the end of your billing cycle.

Templates & Digital Downloads

All template sales are final. Since these are instant-access digital products, refunds are not available once downloaded.

HTML Downloads & Buyouts

HTML download fees (standalone or optional buyout) are non-refundable once files are delivered.

Revisions & Fixes

We provide reasonable revisions during development before launch.
After launch, clients have a 7-day window for free fixes on errors directly caused by our work.
Ongoing changes and new features can be handled through a support/maintenance plan.

Disclaimer

No Guaranteed Results: PureSites provides professional websites and templates. However, we do not guarantee specific outcomes such as traffic, rankings, leads, or sales.
Third-Party Tools & Hosting: Some services rely on third parties (e.g., domain registrars, email providers, payment gateways). We are not responsible for issues caused by these providers.
Client Responsibilities: Clients are responsible for providing accurate content, information, and approvals. Delays in receiving content or approval may delay project delivery.
“As Is” Basis: All websites, templates, and deliverables are provided “as is.” While we aim for accuracy and quality, we disclaim all warranties, express or implied.

Contact

For refund requests or legal questions, contact us at: info@puresites.org

Puresites

Refund Policy and Disclaimer

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